LSSO's 2016 RainDance Conference is an annual event organized by the Legal Sales and Service Organization (LSSO), dedicated to enhancing sales and client service within the legal industry. The conference brings together professionals from law firms and legal departments to discuss strategies for client retention, business development, and service improvement.
The 2016 conference focused on key topics such as law firm differentiation, the integration of sales into legal practice, and the use of big data and analytics in decision-making. Sessions addressed challenges faced by in-house legal departments, including cost control, efficient service delivery, and risk management. Discussions also covered alternative fee arrangements and the importance of building risk-reward relationships with clients.
Attendees had opportunities to engage in interactive sessions, roundtables, and discussions led by industry thought leaders. Notable speakers included Mike Caplan, Chief Operating Officer at Goodwin, and Kevin Colangelo, Vice President and Head of Strategic Accounts at Bloomberg BNA. The event also featured the presentation of the 2016 Legal Sales and Service Awards, recognizing excellence in client service initiatives.
The conference is ideal for law firm leaders, business development professionals, and client service managers seeking to enhance their firm's sales and service capabilities. Participants gain valuable insights into current trends, innovative strategies, and practical tools to drive growth and improve client relationships.
Speakers(2)
Kevin Colangelo
Vice President, Head of Strategic Accounts at Bloomberg BNA
A veteran business development executive, legal services entrepreneur, and corporate lawyer, Kevin Colangelo is Vice President, Head of Strategic Accounts at Bloomberg Law in New York, where he works with lawyers and law firms on strategies to help grow revenue and control costs through the deployment of leading-edge technology solutions. As a member of the leadership team at legal outsourcing pioneer, Pangea3, Kevin was integral in the development of its workflow and delivery models, as well as overseeing Pangea3’s growth.
Mike Caplan
Chief Operating Officer at Goodwin
Mike Caplan joined Goodwin in 2014 and serves as the firm's chief operating officer. As COO, he leads the firm's business, financial, and administrative operations, and is a member of the firm's Executive and Management Committees. Prior to joining Goodwin, Mike served as the global chief operating officer of Marsh & McLennan Companies’ Corporate Legal, Risk and Compliance Departments and the global chief operating officer for Goldman Sachs’s Legal Department. Mike focuses on Goodwin's growth strategy and execution, and is also a leader in business development, bringing the client perspective to discussions on pricing, investment in risk, and strategic client partnership. In his first year with the firm, Mike significantly enhanced the firm's pricing and project management functions, elevated administrative service levels across the firm, and facilitated over 100 meetings with client prospects, resulting in new clients and new revenue to the firm.
Event Details
- Date
- June 8-9, 2016
- 2 days
- Location
- 🇺🇸 Chicago, United States
- Audience
- Law firm leaders, business development professionals, client service managers