Calling, Collecting, Complying – The New Rules of Borrower Engagement

"Calling, Collecting, Complying – The New Rules of Borrower Engagement" is a panel discussion scheduled for September 29, 2025, as part of the Mortgage Bankers Association's Compliance and Risk Management Conference. This session aims to provide mortgage professionals with insights into the evolving landscape of borrower communication and compliance.

The panel will address key topics such as the Fair Debt Collection Practices Act (FDCPA), recent enforcement trends, and critical compliance areas for servicers. Discussions will include initial and ongoing communication requirements, technology and automation in compliance, and effective dispute handling procedures.

Attendees will have the opportunity to engage with industry experts, including moderator Michael Eising, Chief Compliance Officer at Ruoff Mortgage, and panelists Wendy Lee, Managing Partner at LOGS Legal Group; Lauren Campisi, Partner at Hinshaw & Culbertson LLP; David Shirk, Managing Member at Shirk Law PLLC; and Courtney Brown, Vice President at Cenlar FSB.

This session is designed for mortgage servicers, compliance officers, and legal professionals seeking to stay informed about regulatory changes and best practices in borrower engagement.